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Live Stream Trouble SHooting

VIMEO LIVESTREAM TROUBLESHOOTING TIPS
1. Check your browser. Vimeo suggests using the following browsers for computers, tablets, and laptops: (Note: Be sure the browser has the latest upgrade)
  • Chrome 30+: has automatic updates - If the video does not auto-start, click on the pause button and then the play button to start watching.
  • Firefox 27+: has automatic updates
  • Internet Explorer 11
  • Microsoft Edge o Safari 9+

2. You’ve successfully arrived at the livestream event but there is no sound.
  • Check to see if your device is in mute mode. Some devices require users to “un-mute” in order to hear live-feed sound. 

3. You’re experiencing intermittent connectivity problems like choppiness or frequent buffering.
  • Close out of all open windows and tabs except the one displaying the video.
  • Refresh your browser or clear your cache. Click here for directions to clear cache.
  • Temporarily pause other internet activity. Using other devices can negatively impact streaming quality because of reduced bandwidth.

4. Your video is still buffering.
  • Switch to “Auto” in the quality menu, if available. Auto mode automatically adjusts to the best quality of video for your current Internet connection and processing speed.
  • If “Auto” is not available, switch to one of the lower quality options. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of theplayer.

5. You’ve followed all recommended steps above, but your livestream video is stillnot working.
  • The majority of problems viewing a streaming video stem from a poor Internet connection.
    • If you’re at home and using a wireless connection, we suggest switching to an Ethernet connection (wired). Your router will have a port to plug in an Ethernet cable.
    • Check your connection to your Internet Service Provider (ISP). If your connection is slower than usual, reset your internet modem or router. If that doesn’t resolve the issue, we suggest you contact your ISP for more help.

6. You can’t find the Fullscreen button.
  • Fullscreen on Vimeo is not compatible with Internet Explorer 10 or lower.

7. How do I watch the livestream my Smart TV?
  • Here are some resources on how to connect your laptop to your TV wirelessly or with HDMI: https://www.cnet.com/how-to/how-to-connect-your-laptop-to-your-tv-wirelessly-orwith-hdmi/
  • You can use the Vimeo App from your ROKU, FireTV or many Smart TVs interface to watch the Live Stream.  See the links on the main events website to determine what to search for in the Vimeo App.



HELP, I still am having trouble
If you are having any trouble with the live stream, you can contact us at salvationarmymedia@gmail.com


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